Communication Nuggets of DISC

The question is not - “Do we communicate?”

The question is - “Are we communicating effectively?”

Effective communication requires that the other person receives the message clearly and understands it. Speaking in their personality language greatly improves this connection.

When communicating effectively with each personality style person, it is best to…

When talking to a D - Direct Type

• Let them express their ideas.

• Keep an upbeat, positive tone.

• Think in terms of answering the “WHO” question.

• Interact with illustrations and stories.

• Move with them at their pace.

• Use short, concise sound bites, then listen actively.

When talking to an I - Influencer Type                                               

• Get to the main point.

• Be brief and firm.

• Think in terms of answering the “WHAT” question.

• Interact with “I WILL” statements.

• Talk about new strategies and ideas.

• Talk with conviction.

When talking to a S - Supportive Type

• Show sincere interest and appreciation.

• Be agreeable and calm.

• Think in terms of answering the “HOW” question.

• Interact with supportive statements.

• Listen for their feelings and validate them.

When talking to a C - Cautious Type

• Provide clear information.

• Be patient and speak slowly.

• Think in terms of answering the “WHY” question.

• Interact with data and credible answers.

• Maintain poise and composure.

• Hear them out without interruption.